Innovation

MG8653 Fall 2011 Lecture 1 Notes September 8, 2011 ITIL v3 An Overview Prof. Ravi Rajagopal +1 732 371 4757 ravi.rajagopal@ymail.com Contents > ITIL v3 rebirth Framework ? Objectives ? stage business case and revalue ? Functions and Processes ? overhaul Lifecycle > Enterprise IT watchfulness ? Rational ? Approach ? Focus Segments ? Capabilities 2 fearless Prof. Ravi Rajagopal, ITIL v3 3 September 11, 2011 Ravi.Rajagopal@CA.com Copyright © 2010 CA ITIL: IT fundament Library > A good localize framework for managing IT helpings > Comprehensive counselor-at-law on IT helping trouble > Standardizes IT definitions for terminology > Developed by the unify Kingdom?s smudge of Government Commerce (OCG) in the 1980?s > Contributed to by expert IT practitioners about the world 4 copyright Prof. Ravi Rajagopal, ITIL: Key Objectives > repair quality of IT military services > Reduce long cost of services, driving blast Total Cost of delirium (TCO) > Consistently deliver value with current and rising services > dress IT services with current and future bank line and node needs > Partner with separate business units to create modern business opportunities 5 copyright Prof.

Ravi Rajagopal, ITIL: Business Case and Value > Business Case ? is a structure and documented confession for investment to evaluate the feasibility of creating and providing confused IT Services > Value has cardinal components: Utility and Warranty ? Utility, also called „ fittingness for mark? involves the ability of the service to remove constraints or emergence the feat of the customer. ? Warranty, also called „ fittingness for use? is the ability of the service to control reliably. 6 copyright Prof. Ravi Rajagopal, ITIL Service Assets > Service Assets or (more generally) assets be any resources or capabilities which a Service Provider must apportion in differentiate to offer a service. > Resources are the bleak materials...If you want to build up a full essay, revision it on our website: Ordercustompaper.com

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